【Order】After the order is set up, the system can cancel the order by itself during processing. If it is shipped, you cannot cancel the order by itself; if you cannot process the order, please re-order if you need additional products.
【Freight】 For purchases of 3,000 yuan, the shipping destination is Taiwan and enjoy free shipping. If the delivery is not reached, the freight company will collect the freight yuan, and the outer island freight must be paid by the recipient.
【Delivery】Generally, normal items in Taiwan area will be delivered within 2-5 days (excluding Saturdays and Sundays) after payment is completed, except for special products and pre-ordered products. If large-scale products are delivered by manufacturers, they will be delivered within 7-10 days (excluding Saturdays and Sundays). The delivery address is abroad, and the shipment will be made within 1~3 days. Please check the number given by the shipping company on the arrival date.
【Not shipping notification】If the product is out of stock or out of stock due to factors such as temporary out of stock, discontinued production or product defects, the customer service staff will notify the customer to cancel the order by email, and at the same time ask whether other products in the order are out The order processing method is as follows: 1. Credit card checkout will refund the points to your member account 2. If you use cash on delivery, the out of stock item will be cancelled directly 3. If you use Superstore pickup will cancel the entire order. We apologize for any inconvenience caused.
【Return】 In order to speed up the timeliness for customers to receive the correct product, if you receive a "defective or wrong product", this site will only use the method of only returning and not changing. Please re-order the correct product directly. If there is a shipping fee due to re-ordering, the site will refund the shipping fee for the order separately, and you can also settle the account refund amount. If you receive an "unsuitable" product, you can return it within 7 days, and each order can enjoy one return free shipping; if you need to return the product after the return, please bear the shipping fee.
【Cannot handle return】 Self-return and new defective products, returned products (including the product itself, outer box and all accessories, outer box packaging) must be complete, if the returned product itself or accessories, outer box, etc. are incomplete, no returns will be accepted. Personal hygiene products and consumables, except for new product defects, will not be returned once the package has been opened. Please forgive me.
【Customer Service】 If you are not sure about the purchase process or payment method, please refer to "Member Q&A, Shopping Questions Q&A". If you have any questions, please contact "Customer Service Center". This site reserves the right to receive orders and whether to ship.
